Transaction Statuses on Bitkub Exchange

Modified on Wed, 18 Dec at 5:09 PM

This table will provide information on transaction confirmation statuses on Bitkub Exchange and what steps are needed to be done to complete each transaction.

Status	Meaning	What to do
Waiting/Confirm Email	Waiting to be confirmed by the customer	Complete the security authentication, such as going to the inbox of your email address registered with Bitkub Exchange and clicking "Confirm" (for customers whose Bitkub application version is below v3.31.1).
Pending	Waiting to be checked further	Waiting for Bitkub Exchange to process.
Processing	The transaction is in progress (by the system).	Waiting to be checked further. If the transaction takes longer than 2 hours, please contact Bitkub Support to have it checked.
Canceled	The transaction is canceled by the customer or Bitkub Exchange.	If the transaction is canceled, please create a new transaction.
Reported	Waiting for the confirmation of the transaction.	Waiting for the confirmation or further check which can be affected by: The transaction volume on the blockchain. The transaction is currently being processed for further checks to ensure the security of the asset. Incorrect destination (recipient) wallet address/memo entered OR no memo entered when the transaction is being created. The transaction will be checked further and canceled, and your tokens will be credited back to the original (sender) wallet once the transaction is successfully canceled. After you confirm the transaction, the checking process is normally completed within 1 hour but not more than 24 hours.
Complete	The transaction is completed on the Bitkub Exchange system.	For crypto withdrawals, the processing time depends on the blockchain of each token. Please see the processing time here.* For THB withdrawals, the processing time depends on each bank. Please see the bank processing time here.

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