Transaction Statuses on Bitkub Exchange

Modified on Thu, 16 Jan at 3:00 PM

This table will provide information on transaction confirmation statuses on Bitkub Exchange and what steps are needed to be done to complete each transaction.

Status	Meaning	What to do
Waiting	Waiting to be confirmed by the customer	Complete the security authentication, such as going to the inbox of your email address registered with Bitkub Exchange and clicking "Confirm" (for customers whose Bitkub application version is below v3.31.1). For Thai Baht deposits, please transfer the selected amount via QR code or THB transfer (proof of deposit or payslip must be uploaded for the THB transfer method).
Pending	Waiting to be checked further	Waiting for Bitkub Exchange to check, such as the transferred amount and THB payslip, security verification, etc. After you confirm the transaction, the checking process is normally completed within 1 hour but not more than 24 hours.
Processing	The transaction is in progress.	Waiting to be checked further. If the transaction takes longer than 2 hours to process (such as high transaction volume on the blockchain), you can contact Bitkub Support to have it checked.
Canceled	The transaction is canceled (by the customer or an operator).	If the transaction is canceled, please create a new transaction.
Rejected	The transaction is canceled (by the system or an operator).	If the transaction is rejected, please create a new transaction. Kindly ensure that the details are correct before you submit and confirm the transaction.
Completed	The transaction is completed on the Bitkub Exchange system.	For crypto withdrawals, the processing time depends on the blockchain of each token. Please see the processing time here.* For THB withdrawals, the processing time depends on each bank. Please see the bank processing time here.
Refunded	Successful refund process	For incorrect (unsolicited) Thai Baht deposits only

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