Due to the temporary suspension of Polkadot (DOT) deposit and withdrawal for scheduled wallet system improvement on 14 December 2023, we are pleased to inform you that the process is now completed. The related information and schedule are as follows.
New DOT Wallet Address Creation
This system improvement resulted in the change of DOT wallet address. All DOT addresses created before this system improvement starting on 14 December 2023 at 01:00 PM (GMT+7) can no longer be used for DOT deposits.
To prevent asset loss and for the continuity of DOT deposits, please go to the DOT deposit page to create and only use a new DOT wallet address for your future DOT deposits, starting from the date and time stated below.
Click here to create a new DOT address
Schedule
Issue DOT Deposit and Withdrawal Back in Service
Date 14 December 2023
From 04:00 PM (GMT+7) onwards
Attention:
This system improvement and the wallet change do not affect your assets.
Using your old, inactive DOT address for deposits may result in a loss of transactions.
The new DOT address is still currently available for transactions via the Polkadot Network only.
All DOT wallet addresses (created before 14 December 2023 at 01:00 PM) can no longer be used for DOT deposits starting from 14 December 2023 at 04:00 PM (GMT+7) onwards.
Thank you for your trust in Bitkub Exchange and continued support.
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