Errors that you might face while using the passkey and the basic solutions for each error are as follows.
1. Error 10500
(1) For iOS devices
- Please enable the iCloud keychain by going to Settings > Select Password > Select Password options > Activate the toggle for "Autofill password and passkey" and "iCloud Keychain".
(2) For Android devices
- When using the passkey, please make sure that you select the same email account used when installing it.
2. Error 500
If you see this error, please try the following.
- Make sure that your Bitkub application is updated to at least version 3.31.1 (See more details).
- Update the operating system of your device to the latest version (See more details).
- Restart your device.
- Delete your Bitkub application and reinstall it.
- Reset your network or internet connection.
- For iOS devices: Please enable the iCloud keychain by going to Settings > Select Password > Select Password options > Activate the toggle for "Autofill password and passkey" and "iCloud Keychain".
3. A loading logo appears when installing the passkey
If this occurs, please check whether you have more than 7 email accounts.
- If so, it is advisable to delete and keep only up to 5 email accounts or fewer before trying to install the passkey again.
4. Unable to use a security key, such as Ubikey, on the application
Currently, using such a key is not yet supported in the application. However, you may use it on the web version instead.
Related articles
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article