Errors that you might face while using the passkey and the basic solutions for each error are as follows.
1. Error 10500
(1) For iOS devices
- Please enable the iCloud keychain by going to Settings > Select Password > Select Password options > Activate the toggle for "Autofill password and passkey" and "iCloud Keychain".
(2) For Andriod devices
- When using the passkey, please make sure that you select the same email account used when installing it.
2. Error 500
If you see this error, please try the following.
- Make sure that your Bitkub application is updated to at least version 3.31.1 (See more details).
- Update the operating system of your device to the latest version (See more details).
- Restart your device.
- Delete your Bitkub application and reinstall it.
- Reset your network or internet connection.
- For iOS devices: Please enable the iCloud keychain by going to Settings > Select Password > Select Password options > Activate the toggle for "Autofill password and passkey" and "iCloud Keychain".
3. A loading logo appears when installing the passkey
If this occurs, please check whether you have more than 7 email accounts.
- If so, it is advisable to delete and keep only up to 5 email accounts or fewer before trying to install the passkey again.
4. Unable to use a security key, such as Ubikey, on the application
Currently, using such a key is not yet supported in the application. However, you may use it on the web version instead.
Related articles
- How to activate, set, and remove passkey on Bitkub application
- How to activate, set, and remove passkey on Bitkub website
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