How to withdraw cryptocurrency on Bitkub website

Modified on Thu, 28 Nov at 3:58 PM

To withdraw tokens from the Bitkub Exchange website, please follow the instructions below.

1. Log in to your Bitkub account.

2. From the Homepage, click the WALLET icon at the upper right corner of the screen. Then, choose MY WALLET.

3. Click WITHDRAW as to which cryptocurrency you wish to withdraw from your Bitkub wallet.

4. Enter the following information correctly.

A recipient wallet address (a string of English alphabets and numbers that can be checked on your service providers’ platforms). Please make sure to transfer via a network supported by Bitkub Exchange. (For more information about cryptocurrency listed on Bitkub Exchange and supported networks, please visit this article.)
Select the network you want to use
Memo/Destination tag (if any)
Withdrawal amount

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5. Click the Review button, then the system will verify the security with two cases as follows:

Scenario 1: Passkey is not activated

5.1 In case the passkey on your account is deactivated, you must complete the following security verifications (depending on the type of recipient wallet and account setting):

SMS OTP
Email OTP
Authentication code

5.1.1 Click Next to confirm the crypto withdrawal transaction.

Remark: If you withdraw tokens to a Save Address without activating the passkey, you only need to confirm the transaction via SMS OTP.

Scenario 2: Passkey is activated

5.2 If the passkey on your account is activated, you must complete the security verification by using the passkey only. (Please refer to this link for more information about the passkey system.)

5.2.1 Use your passkey registered device to scan the QR code and authenticate the transaction.

5.2.2 Click Next to confirm the crypto withdrawal transaction.

6. Kindly allow some time for the confirmation from the blockchain to be completed. (You can check the details of the block confirmation of each token here.)

Attention:

2-Factor Authentication (2FA) must be activated before making crypto withdrawals.
You cannot cancel a crypto withdrawal by yourself if the transaction is already sent to the system. If you need to cancel, please contact our Customer Support for further assistance. However, please note that any crypto withdrawal that is already confirmed on the blockchain cannot be canceled.
If your requested amount is lower than the minimum requirement*, you will see a pop-up "Min withdraw" with the message "Amount too low for withdrawal".
You can check the fee for each token here (for crypto transfers to non-Bitkub wallets only). You can check the conditions for crypto withdrawals/transfers from the table below.

Types of Crypto Withdrawals/ Transfers	Transaction Fee	Withdrawal Amount*	Remark
Crypto withdrawals between Bitkub wallets (Internal transfer)	No	Equal to or higher than the minimum withdrawal amount of the token as stated under the "Withdrawal amount" field	-
Crypto withdrawals between a Bitkub wallet to a non-Bitkub wallet (External transfer)	Yes	Equal to or higher than the minimum withdrawal amount of the token as stated under the "Withdrawal amount" field	The sum of the token's minimum withdrawal amount must not exceed your daily limit for crypto withdrawal.

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