Due to the recent earthquake, some of Bitkub Exchange’s (“the Company”) services have been affected. Therefore, we will temporarily close our Call Center according to the following schedule:
During this time, you can still contact us through the following channels:
- Live Chat
- Bitkub Support
Please note that due to the impact of the earthquake, services through our Live Chat, email, and other services may experience delays. We sincerely apologize for any inconvenience this may cause.
Additionally, we would like to inform you that we will also be suspending Walk-in service at our office during this period.
Schedule
Issue Call Center Out of Service and No Walk-in Service Temporarily
Date 28 March 2025
From 06:40 PM (GMT+7) to Further Notice
The Company would like to assure you that your assets are not affected in any way and are kept securely per the digital asset policies, and the storage of our customers complies with all related laws and regulations. Please trust and rest assured that the Company and all Bitkub agents have operated the business with great determination to strictly and entirely comply with the laws, corporate governance principles, and business ethics, with the benefits of the customers as a priority.
We apologize for any inconvenience caused and may all our customers and their loved ones be safe.
Announcement updates
- As of 31/03/2025: Our Call Center was back in service on 31/03/2025 from 01:00 PM onwards. However, the walk-in service is still unavailable for security. Another announcement will be published once we can accept walk-in customers as usual.
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