How to complete account periodic verification (KYC Update) on Bitkub application

Modified on Mon, 18 Nov at 1:24 PM

Customers who receive a notification or are contacted by Bitkub Exchange to update their account information for periodic review (KYC Update) can complete updating their account by following the instructions below.

** Customers who are not notified to update their account do not need to do anything as per this article. **

1. Log in to your account on the Bitkub application.

The system will display a pop-up message.

2. Tap “Update now” to continue.

Remark: You can tap “X” if you wish to update your information later. After that, the pop-up message will disappear, but it will reappear upon the next login after 24 hours.

3. Fill out your information in every field correctly.

4. Take a photo of the front side of your identity document.

For Thai nationals
- Tap on the green button with the message "Take a photo" to take a photo of your ID card.
- Tap "Confirm" to submit a photo or "Retake" to take a new photo.
- Complete face scanning as instructed by the system.
For non-Thai nationals
- Tap on the green button with the message "Take a photo" to take a photo of your passport.
- Tap "Confirm" to submit a photo or "Retake" to take a new photo.
- Scan your passport to verify your identity with NFC on your phone: Click here for detailed instructions.
- Complete face scanning as instructed by the system.

5. Recheck and update your employment status and source of funds to be current, and tap "Next".

6. Complete the Suitability test.

7. Select the verification method you want to use.

For Thai nationals
- Using the National Digital ID (NDID) service: Click here for detailed instructions.
- Using the Dip Chip method at Counter Service at a 7-Eleven store: Click here for detailed instructions.
- Note: If your contract address is outside Thailand, only the NDID method will be available for you to submit the documents.
For non-Thai nationals
- Upload at least one document. (You can find the list of acceptable documents here.)
- Note: Non-Thai customers who cannot submit passport information via NFC (unsupported devices or residing in a country that our service provider has not yet supported) must upload at least 2 additional documents. Please also ensure that the documents you upload are not encrypted for prompt processing.

Once you complete the process, you will see a pop-up message as shown in the screenshot below; this means your updated information is sent to our system, and wait for the process to be done by Bitkub Exchange.

Processing Time and Verification Result

After we receive the correct and complete information/documents from you, we will send the verification result to your email address registered with Bitkub Exchange as soon as possible, or within 1-7 days for general customers and within 60 days for customers with additional conditions.

Remarks:

KYC Update is a process of account update that includes updating the information of every section of an account as well as submitting new verification documents. Please note that after the completion of the KYC Update, the limit of your account may differ as it is decided based on the newly submitted information. (Your account limit may be the same, increased, or decreased.)
Your account limit will be considered carefully and is based on the company’s decision to comply with the law and the services of the Company.
You can access services on your account as usual after you submit the information and the verification is in process. However, some features on your account will be temporarily suspended if you cannot complete updating your account information within a certain period.
In case of Persona issues, please try the basic steps as follows:
1. Change the internet connection
1.1 Make sure to connect with the most stable internet signal.
1.2 Change the internet signal from WiFi to cellular data (or vice versa).
2. In case the issue persists on the application, please try to continue the verification at https://www.bitkub.com/kyc/login on the mobile browser (Google Chrome is recommended).

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