Bitkub Exchange would like to inform our valued customers of the processing time adjustment for account verification starting from 25 September 2024 onwards as follows:
Process | Previous processing time | Current processing time |
| Account Verification Level 1 (For general customers) | Within 1 - 15 days after we receive complete and correct documents | Within 1 - 7 days after we receive complete and correct documents |
Account Verification Level 1 | Within 60 days after we receive complete and correct documents | Within 60 days after we receive complete and correct documents |
| Account Verification Level 2 | Within 30 days after we receive complete and correct documents | Within 1 - 7 days after we receive complete and correct documents |
| Periodic Review (KYC Update) (For general customers) | Within 1 - 15 days after we receive complete and correct documents | Within 1 - 7 days after we receive complete and correct documents |
| Periodic Review (KYC Update) (For customers with additional conditions) | Within 60 days after we receive complete and correct documents | Within 60 days after we receive complete and correct documents |
For more information about account verification processing time, please click the links below:
- Account Verification: KYC LEVEL 1 (THAI CITIZEN)
- Account Verification: KYC LEVEL 1 (FOREIGN NATIONALS)
- Account Verification: KYC LEVEL 2
Thank you for your continued support.
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