Click How to withdraw Coins (Cryptocurrency) with your web browser.


1. Open your Bitkub application and log in to your account.

2. Tap the "Wallet" icon on the menu bar located at the bottom of the screen.

3. Tap "Withdraw" on any cryptocurrency menu you wish to withdraw.



4. Enter the following information correctly.

  • A recipient wallet address (a string of English alphabets and numbers). The recipient wallet address can be checked on your service providers’ platforms, and please make sure to transfer via a network supported by Bitkub Exchange. (For more information about cryptocurrency listed on Bitkub Exchange and supported networks, please visit this article.)
  • The network
  • Memo/Destination Tag (if any)
  • The withdrawal amount



5. Click Review and complete the security verification which can be divided into 3 scenarios:

  • Scenario 1*: Passkey is not activated and the version of the Bitkub application used is below 3.31.1; in this case, you must confirm your crypto withdrawal via email that is sent from our system.
  • Scenario 2: Passkey is not activated; in this case, you must confirm the withdrawal by SMS OTP, Email OTP, and an authentication code OR by only SMS OTP if you withdraw to a Save Address.
  • Scenario 3: Passkey is activated; in this case, you must confirm by using the passkey only. (Please refer to this link for more information about passkey.)


5.1 Click Next to confirm the crypto withdrawal.


6. Kindly allow some time for the confirmation from the blockchain to be completed. (You can read more information about block confirmation here.)


7. Your transaction will be in the box below and you can check your withdrawal activity by tapping on the history icon (clock icon) at the upper right of the screen. 


 

Remarks:

  • 2-Factor Authentication (2FA) must be activated before making crypto deposits or withdrawals.
  • There is no fee for transferring tokens from a Bitkub wallet to another Bitkub wallet (internal transfer), however, the withdrawal amount must be exceeding or equal to the minimum withdrawal limit of each token. If your requested amount is lower than the minimum requirement, you will see a pop-up "Min withdraw" with the message "Amount too low for withdrawal".
  • Each withdrawal transaction will be deducted a transaction fee. You can check the fee for each token here. If your transaction is between Bitkub accounts, you will not be charged the transaction fee. 
  • *You cannot cancel a crypto withdrawal by yourself if the transaction is already sent to the system. If you need to cancel, please contact our Customer Support for further assistance. However, please note that any crypto withdrawal that is already confirmed on the blockchain cannot be canceled. 


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