As per the system update of the Customer Service portal on 16 - 19 February 2023 of Bitkub Exchange in order to improve the customer experience, the aforementioned system update, unfortunately, resulted in the temporary inaccessibility of the Live Chat system on the application on iOS devices. Customers who use such devices, therefore, will not be able to reach us via Live Chat at the moment.
Our team is currently monitoring the process closely. During the update period, you can access other services and contact Bitkub Support via our Call Center at 02-032-9555 as usual.
Schedule
Issue Access to Live Chat on Application on iOS Devices Temporarily Out of Service
Date 16 February 2023
From 09:00 PM (GMT+7)
To Until further notice
Remarks:
- You can contact us via Live Chat by using a web browser or an Android device. However, there may be a delay in the services as the system is still under the update process (reference).
- We will announce further updates once the Live Chat system resumes back in service on iOS devices.
We apologize for any inconvenience caused and thank you for your kind understanding.
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