📱 To better serve our customers, we are pleased to announce the addition of a new Call Center number, 1518.
For additional information, please find on New Bitkub Call Center Number, 1518

Notice: Access to Live Chat on Application on iOS Devices Temporarily Out of Service from 16/02/2023 at 09:00 PM (GMT+7) onwards

Modified on Tue, 22 Oct at 5:38 PM

As per the system update of the Customer Service portal on 16 - 19 February 2023 of Bitkub Exchange in order to improve the customer experience, the aforementioned system update, unfortunately, resulted in the temporary inaccessibility of the Live Chat system on the application on iOS devices. Customers who use such devices, therefore, will not be able to reach us via Live Chat at the moment.

Our team is currently monitoring the process closely. During the update period, you can access other services and contact Bitkub Support via our Call Center at 1518 and 02-032-9555 as usual.

Schedule

Issue     Access to Live Chat on Application on iOS Devices Temporarily Out of Service

Date      16 February 2023

From     09:00 PM (GMT+7)

To          Until further notice

 

Remarks:

  • You can contact us via Live Chat by using a web browser or an Android device. However, there may be a delay in the services as the system is still under the update process (reference).
  • We will announce further updates once the Live Chat system resumes back in service on iOS devices.

We apologize for any inconvenience caused and thank you for your kind understanding.

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