We would like to inform you that the deposit and withdrawal of digital assets may experience some delay due to some technical issues on the digital asset custody service provider's side (Fireblock) according to its announcement here: https://status.fireblocks.com/incidents/k4gf686lqqw7
However, you can still create the transactions on all assets as well as access all other services as usual.
The Company would like to assure you that the aforementioned delay will not affect your assets in any way, and your assets are stored securely in accordance with the strict digital asset storage policy, and the storage of our customers complies with all related laws and regulations.
Schedule
Issue Delay of Deposit and Withdrawal of Digital Assets (Temporarily)
Date 10 September 2025
From 09:40 PM (GMT+7) onwards
We apologize if you face any inconvenience during this period and thank you for your trust for the Company always.
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