How to Log in to the Bitkub Website: Traditional vs Passkey Methods

Modified on Thu, 17 Oct at 5:14 PM

You have two options for logging in to your account on the Bitkub website:

Method 1: Email and Password

This is the traditional method most people are familiar with, and it works both on the application and website.
However, there is a limitation: if you enter incorrect information (email, password, or both) three times in a row, your account will be temporarily locked for one minute for security reasons. After that, you can try again using the correct details (Reference).

Method 2: Passkey

Using a passkey provides greater convenience and security compared to the traditional email and password method.
With this option, you can attempt to log in as many times as you need without risking your account being locked due to failed attempts.

However, there are a few limitations to this method:

1. System Limitation

Currently, passkey login is only available for website logins.
If you use an Android device to create a passkey, you will not be able to use that passkey to log in on the website.

2. Device Limitation

You must have already activated the passkey on your Bitkub account.
The device used to scan the passkey needs to be within 5 meters of your PC and meet the following conditions:
- The device must support passkey functionality.
- It should be the same device used to activate the passkey, or it must have the same iCloud Keychain or Google Password Manager account installed that you used when activating the passkey.

How to Log In Using a Passkey

1. Click "Log in with passkey”.

2. Complete the passkey verification:

If you're using the same device you activated the passkey on: select the same verification method (e.g., password, fingerprint, face scan, USB Security Key, or iCloud Keychain).
If you are using a different device: scan the QR code with the device used to activate the passkey, then follow the instructions on that device.

Helpful Tips

If you activated the passkey using iCloud Keychain or Google Password Manager, and you have the same accounts set up on multiple devices, you can use any of those devices to scan the passkey code.
If your account is suspended, you will not be able to log in until the suspension is lifted. (Please contact Bitkub Support to reactivate it first.)

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