Account Security: How to change email address of your Bitkub account

If you wish to update or change your email address linked to your Bitkub account, you can easily submit the information for an email address change request through the Persona system; the detailed instructions are available in the following article: How to submit a request for changing your email address / name / address / phone number through Persona

However, if you cannot submit the email address change request through Persona, please follow the steps below.

1. Contact our Bitkub Support to send your request for changing the email address of your Bitkub account.

2. Our team will send an acknowledgment email to inform you that we already receive your request.

3. You will receive another email where you can fill in the information on the form via the PandaDoc system.

4. Once completing the form through PandaDoc, our team will contact you to proceed further and inform you of the result.

Remark: A data change request is normally completed within 7 business days after we receive the complete and correct documentation, and we will make sure to complete your request as soon as possible.