How to Increase Account Daily Limit (Custom Limit Request)

Customers who pass the account verification can request a custom limit to increase the daily limit for deposits and withdrawals by following the instructions below.

1. Submit your request for a custom limit at Bitkub Support with the following documents attached.

• Required document

1) Your selfie holding your passport and a piece of paper written: "Request to increase daily limit with Bitkub".

• Additional documents (Submit at least 1 document)

1) Bank statement showing your first name - last name in PDF format only (the document must not be older than 3 months and show at least the latest transactions in the past month). 

2) The most updated statement of your fixed deposit account showing your first name - last name

3) Statements of your government bonds / debentures / Government Savings Bank lottery (GSB Salak) or other similar financial instruments (Your full name must be present in the document.)

4) Document showing the current balance of your investment (e.g. mutual fund, open-end fund, LTF, RMF, SSF, SF, or closed-end fund) and your first name - last name

5) Portfolio of your trading on other Exchange(s) in the past month showing your first name - last name

2. Our team will send an online form (PandaDoc) to you via email within 3 business days. Please fill in the form correctly and submit it back to us.

3. The result will be available within 7-14 days* after we receive the correct and complete documents from you.

Remarks:

• *If necessary, the processing time may differ from what is stated above. This could be affected by various factors, such as additional verification, request volume, etc. 
• A foreign bank statement is acceptable if it is in English and issued by a bank accredited by the national bank of its country of origin.
• Please ensure the documents you submit are not encrypted or the file's password is provided for prompt processing.
• You can consider submitting 1 or more or all of the "Additional documents" to support your request.
• Bitkub Exchange reserves the right to evaluate and consider approving the requests as deemed appropriate.

You can learn more about Bitkub’s account levels here.