What is Block Confirmation?
When performing transactions, whether it is a coin deposit or withdrawal, everything is recorded on the blockchain. Therefore, every transaction requires a procedure to record or store data on the blockchain. This is called "block confirmation". Each coin's confirmation time per block is different. For example, Bitcoin has a 10 minute confirmation time for each block. You can check the block confirmation time for every coin and network listed on Bitkub Exchange from this link.
An example of coins, networks, and blocks that required confirmation
Factors that May Cause Delayed Transactions
In some cases, the block confirmation time may be longer than usual due to different factors, such as transaction traffic on the blockchain, the blockchain network being down, or the hashrate being low at the time. These factors can impact the time it takes to confirm a block.
Searching Transaction Status With a Transaction ID
You can use a transaction ID (TxID) obtained from the original wallet to search for transaction status. The site that you can search differs depending on the network, as follows:
In case you transfer coins from another wallet to your Bitkub wallet and the blockchain status already indicates "Confirmed," all you have to do is wait for the transaction to be confirmed on the blockchain or successfully stored on the system. After that, The coins will be transferred to your Bitkub wallet. However, if you still do not receive your crypto despite having the correct and complete wallet address details and transaction information, you are welcome to contact Bitkub Support to investigate your transaction.
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