Invalid Cryptocurrency Deposit

If you deposit a token whether it is a token that is not supported, or the deposit is made on a network or platform that is not supported by Bitkub Exchange, our team may be able to recover your assets with the terms and conditions for asset recovery as follows. 

• No requisite minimum amount.
• The processing time to recover such tokens depends on the circumstances (on a case-by-case basis).
• In case of incorrect deposits (depositing from networks not supported on Bitkub Exchange), the Company will inform the requester to transfer the native token of the used network to their wallet as a fee. The fee will then be deducted according to the actual fee used on the blockchain. However, please note that the Company cannot transfer the remaining amount, if any, back to the requester's wallet.

Attention

Every customer of Bitkub Exchange can request the Company to recover their lost assets from incorrect deposits. There is no limit on the number of requests/transactions. However, there will be a fee of 3,000 THB per transaction for transactions requested by the Company from the third (3rd) transaction onwards. This fee will be deducted from the requester's THB wallet on Bitkub Exchange.

For deposits that do not meet the asset recovery criteria, the Company reserves the right to request a payment of 3,000 baht from the requester, applicable from the first transaction.

Remarks:

• We do not guarantee that every token will be recovered successfully. Should you need assistance with asset recovery, please do not hesitate to contact us; we will do our best to help you.
• We highly suggest that you double-check every detail carefully before processing every transaction to make sure that you transfer the right tokens to a supported platform using the right network to avoid any fees and asset loss.
• The criteria for asset recovery are subject to change and based on the Company's decision. Bitkub Exchange reserves the right in its sole discretion to carefully amend or change the criteria.