📱 To better serve our customers, we are pleased to announce the addition of a new Call Center number, 1518.
For additional information, please find on New Bitkub Call Center Number, 1518

Can an order be canceled?

Modified on Fri, 15 Mar at 3:25 PM

You can cancel your orders. When you submitted an order and you decide that you want to make changes or do not want to proceed, you can always cancel your order by following the below steps. 

  1. Go to your MARKET page.
  2. Then scroll down to the bottom of the page and look for "My Open Orders" box. 
  3. There is an option to cancel a specific order. Just click "CANCEL".


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However, once the order has been completely matched, it will disappear from "My Open Orders" box and will be recorded in your "Transaction History". It means that the transaction is completed. Therefore, you CANNOT cancel your order anymore.


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*** If you successfully canceled your order, your funds will be returned to your account.

 

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