Usage Conditions and Limitations of SMS OTP, Email OTP, and Authentication Code for Coin Withdrawal Verification

Modified on Tue, 30 Jul at 6:54 PM

The conditions and limitations of SMS OTP, Email OTP, and authentication code are explained below. Kindly note that these conditions apply to customers from all countries.


1. SMS OTP


Number of incorrect input

Action

Period (minutes)

1st

Can re-enter the code immediately

-

2nd

Temporary crypto withdrawal suspension

1

3rd

Temporary crypto withdrawal suspension

2

4th

Temporary crypto withdrawal suspension

5

5th

Crypto withdrawal suspension

-


  • 1 SMS OTP is valid for 3 minutes.


2. Email OTP

  • You can request up to 10 email OTPs per day, and the limit resets automatically at midnight (GMT+7).
  • You can request a new code every 60 seconds.
  • 1 email OTP is valid for 5 minutes, and you have 3 attempts to enter each code correctly.


Number of incorrect input

Action

Period (minutes)

1-3

Can re-enter the code immediately

-

4-6

Wait before trying to fill in a new code

2

7-9

Wait before trying to fill in a new code

4

10

Crypto withdrawal suspension

-


3. Authentication Code


Number of incorrect input

Action

Period (minutes)

1st

Can re-enter the code immediately

-

2nd

Can re-enter the code immediately

-

3rd

Temporary crypto withdrawal suspension

30

4th

Temporary crypto withdrawal suspension

60

5th

Account access suspension

-


For security, the system will also notify you when an incorrect authentication code input is detected from the second attempt onward through the following channels. 

  • 1st incorrect input: No notification
  • 2nd incorrect input: Notify via LINE and SMS
  • 3rd - 5th incorrect inputs: Notify via LINE, SMS, and Email


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