How to Withdraw Tokens to a Save Address

Modified on Mon, 3 Feb at 5:34 PM

You can follow the steps below for crypto withdrawal to a Save Address.

Select the person icon under the “Recipient’s Address” menu to see the addresses that you have previously saved.

You can check the minimum withdrawal limit of each token from the lower left corner of the “Withdrawal amount” menu.

Recheck the details of your withdrawal. Once you confirm, it is not possible to edit the withdrawal details. If correct, select “Confirm”.
Complete the security verification which can be divided into 2 scenarios:

Scenario 1: Passkey is not activated; in this case, you must confirm the withdrawal by SMS OTP when you withdraw to a Save Address.
Scenario 2: Passkey is activated; in this case, you must confirm by using the passkey only. (For more information about passkey, please refer to this link.)

After completing the security verification, kindly allow some time for the confirmation from the blockchain to be completed. Once the confirmation from the blockchain is completed, the tokens will reach the destination wallet. You can check your withdrawal activity by tapping on the history icon (clock icon) at the upper right corner of the screen.

Attention:

To align with the Bank of Thailand, the Securities and Exchange Commission, and law enforcement agencies in integrating measures to prevent and take account against mule accounts, cybercrime, and money laundering, please be informed that we are in the process of enhancing our service policies to align with the anti-mule account initiatives.
- The first measure, which has been implemented and is effective from 3 February 2025 onwards, concerns the approval process for digital asset withdrawals for new customers.
- Customers whose Bitkub accounts were approved from 1 January 2025 onwards will have their digital asset withdrawals temporarily suspended from 3 February 2025 until they successfully complete identity verification per the Company’s procedures. The Company will inform the customers of the verification details via email.
- Additionally, we are actively coordinating with relevant authorities to assess and implement further appropriate measures to enhance the effectiveness of our efforts in preventing and combating mule accounts, cybercrime, and money laundering. Please stay updated on forthcoming measures through the Company’s official communication channels.
- For more details, please visit our official announcement here.

Remarks:

Please always check the details of your withdrawal before confirming it. You cannot cancel a crypto withdrawal by yourself if the transaction is already sent to the system. If you need to cancel, please contact our Customer Support for further assistance. However, please note that any crypto withdrawal that is already confirmed on the blockchain cannot be canceled.
A transaction fee is applicable for crypto withdrawals. You can check the fee for each token here. However, if your transaction is internal transfers (between Bitkub accounts), you will not be charged the transaction fee.

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