Due to the high volume of requests, please be informed that Bitkub Exchange's processing time of the 2-factor authentication (2FA) unlocking process has been adjusted, starting on 14 November 2024 onwards according to the following table.
2FA Unlock Method | Previous Processing Time* | Current Processing Time* |
Via Persona for general users | Within 1 hour, but not more than 24 hours | Within 3-5 days |
Via email for general users | Within 1 hour, but not more than 24 hours | Within 3-5 days |
Via PandaDoc for corporate users | Within 1 hour, but not more than 24 hours | Within 3-5 days |
* After we receive your correct and complete documents
You can learn more about 2FA from the following articles:
- 2 FACTOR AUTHENTICATION (2FA)
- How to submit your verification information for 2FA unlock requests through Persona
- How to Request a 2FA Disablement for Corporate Account (KYB)
Thank you for your continued support and understanding.
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