2FA Unlock Processing Time

Modified on Thu, 14 Nov at 10:29 AM

Due to the high volume of requests, please be informed that Bitkub Exchange's processing time of the 2-factor authentication (2FA) unlocking process has been adjusted, starting on 14 November 2024 onwards according to the following table.

 2FA Unlock Method

Previous Processing Time*

Current Processing Time*

Via Persona for general users

Within 1 hour, but not more than 24 hours

Within 3-5 days

Via email for general users

Within 1 hour, but not more than 24 hours

Within 3-5 days

Via PandaDoc for corporate users

Within 1 hour, but not more than 24 hours

Within 3-5 days

* After we receive your correct and complete documents

You can learn more about 2FA from the following articles:


Thank you for your continued support and understanding.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article