📱 To better serve our customers, we are pleased to announce the addition of a new Call Center number, 1518.
For additional information, please find on New Bitkub Call Center Number, 1518

2FA Unlock Processing Time

Modified on Fri, 7 Jun at 10:01 AM

Due to the high volume of requests, please be informed that Bitkub Exchange's processing time of the 2-factor authentication (2FA) unlocking process has been adjusted, starting on 6 March 2024 onwards according to the following table.

 2FA Unlock Method

Previous Processing Time*

Current Processing Time*

Via Persona for general users

Within 3-5 days

Within 1 hour, but not more than 24 hours

Via email for general users

Within 3-7 days

Within 1 hour, but not more than 24 hours

Via PandaDoc for corporate users

Within 3-5 days

Within 1 hour, but not more than 24 hours

* after we receive your correct and complete documents

You can learn more about 2FA from the following articles:


Thank you for your continued support and understanding.

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