How to transfer 2FA to a new device | Bitkub Support Center

You can transfer your 2-factor authentication or 2FA to a new device by scanning the QR code from the old device. The steps are as follows.

1. Open the Google Authenticator application on your old device.

2. Click Option (3-line icon) on the top left of the screen.

3. Choose Transfer accounts (some devices may be shown as Export accounts).

4. Click Continue.

5. Scan your Face ID or fingerprint, or your device password.

6. Select the account that you want to export and click Export.

Screen_Shot_2563-12-26_at_22.10.39.png

7. You will get a QR code on your old device ready to be scanned.

Remark: Please keep this QR Code away from other people for your account safety.

Screen_Shot_2563-12-26_at_22.21.36.png

8. Install the Google Authenticator application on your new device, open the application, and click on the Plus icon (+) at the bottom right of the screen.

9. Choose Scan a QR code.

10. Scan the QR code that you previously prepared from your old device.

Screen_Shot_2563-12-26_at_22.25.41.png

11. The system will import your account from the old device to your new device, and click OK to close the pop-up.

You will see the information on your 2FA on the authenticator application in the new device.

If you are unable to transfer the 2FA to your new device after following all the steps above, please see how to submit a request to unlock 2FA through Persona from this link.

Related articles

How to transfer 2FA to a new device by scanning QR code from old device