This table will provide information on transaction confirmation statuses on Bitkub Exchange and what steps are needed to be done to complete each transaction.
Status | Meaning | What to do |
Waiting/Confirm Email | Waiting for the customer to "Confirm" via email. | Go to the inbox of your email address registered with Bitkub Exchange and click "Confirm". |
Pending | The transaction is being verified by our related team. | Waiting to be checked further |
Processing | The transaction is in progress (by the system). | Waiting to be checked further. If the transaction takes longer than 2 hours, please contact Bitkub Support to have it checked. |
Canceled | The transaction is canceled by the customer or Bitkub Exchange. | If the transaction is canceled, please create a new transaction. |
Reported | Waiting for the confirmation of the transaction. | Waiting for the confirmation or further check which can be affected by:
|
Complete | Bitkub Exchange has confirmed the transaction. | Waiting for the transaction to complete on the system* For crypto withdrawals, the processing time depends on the blockchain of each token. Please see the processing time here.* For THB withdrawals, the processing time depends on each bank. Please see the bank processing time here. |
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