You can activate and organize the passkey settings on the Bitkub website and application. This article, however, focuses on the steps for setting up the Bitkub application. Before you start, please study the following conditions before activating your passkey.
Scope of use
If you reside in a country that does not support SMS OTP (see the list of supported countries here), you can still enable passkey by first activating the authentication code (see how to activate authentication code here). After enabling it, you will need to use your authentication code along with an Email OTP for security verification to activate passkey.
You can use the passkey on the Bitkub application version 3.31.1 and above. For the iOS operating system, the minimum version required is 16 or above; for the Android operating system, the minimum version is 10 or above.
A device used for scanning while setting up a passkey must be within a 5-meter distance.
To ensure smooth use of the services, please verify the phone number registered with your Bitkub account.
One Bitkub account can activate up to ten passkeys.
You can no longer use other security verification methods to verify crypto withdrawals after you activate the passkey on your account.
If you want to use other security verification methods, the activated passkey must be removed. (Please check the ‘How to remove passkey’ section.)
To use the passkey, your device must support this function.
Unverified accounts will not be able to activate the passkey.
How to activate a passkey on the Bitkub application
1. Log in to your account on the Bitkub application.
2. Go to the ‘Setting’ menu.
3. Select “Passkey setting”.
4. Click “Create passkey”.
Example of how to set up a passkey on the Bitkub application
5. Complete the security verification to create passkey by following the instructions appearing on the screen.
- For customers in the SMS OTP supported countries:
- Complete the security verification with the SMS OTP code as instructed.
- For customers in the SMS OTP unsupported countries:
- Complete the security verification with the authentication code and Email OTP as instructed (You need to activate the authentication code first if you haven't already by following the instructions here.)
Remark: You can see the list of SMS OTP supported countries from this article.
Example of a successful passkey activation
How to rename a passkey
To rename your passkey, click on the pencil icon at the end of the passkey you want to edit, type the name you want to use and click “Save”.
How to remove a passkey
You can remove the passkey through 2 methods as follows:
Method 1: Remove the passkey by yourself
A convenient way to delete the passkey anytime without having to wait.
You must use the same device or the same iCloud account used to activate the passkey when deleting it.
If the device used to activate the passkey is unavailable for any reason, kindly check method 2 below.
Steps
1. Log in to your account on the Bitkub application.
2. Go to the ‘Setting’ menu.
3. Select “Passkey setting”.
4. Click on the bin icon on the right-hand side of the passkey you want to delete.
5. Click "Delete".
6. Complete the security verification by using the passkey on the device previously used to activate it.
7. Once a removal confirmation pop-up appears, click "OK" and it’s done!
Method 2: Submit your request to disable the passkey and verification details through Persona here. (Click here for more details.)
Please select “No longer use passkey” as the requested topic.
Remark: If you are using the same iCloud Keychain or Google Password Manager account on multiple devices, you can perform coin withdrawals or delete passkeys on any of those devices. For example, if you create a passkey on device A, you can also delete that passkey on device B.
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