If your phone is lost, or unusable, or your 2FA authenticator is removed from your device, you cannot manually disable 2-Factor Authentication (2FA) in the user interface. If you wish to disable 2FA for a corporate account (KYB), please follow the instructions below.
Prepare a board resolution letter with the details below:
- A statement "To request a 2FA disablement with Bitkub Online Co., Ltd. only"
- The corporate email address of the Bitkub account that you wish to remove the 2FA
- Current date
- Your company's name
- Signature of the authorized director of the company and the company's stamp (if any)
Please send your request together with the documents to enterprise@bitkub.com using the corporate email that is registered with Bitkub. The process will be completed within 3-5 days after we receive the correct and complete documents from you.
* For the files attached to the email, if they are encrypted, please provide the password to open them. For security, you may send the password separately. Before sending the email, please double-check that the recipient's email address belongs to Bitkub Exchange (end with @bitkub.com).
** For general users (non-corporate users), please check the process of how to unlock 2FA here. **
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