📱 To better serve our customers, we are pleased to announce the addition of a new Call Center number, 1518.
For additional information, please find on New Bitkub Call Center Number, 1518

Please be alert of fake Bitkub accounts

Modified on Tue, 22 Oct at 5:43 PM

We would like to inform everyone that there is a Facebook account claiming to be Bitkub Online Co., Ltd. This account is attempting to deceive people by hacking and stealing assets from their Bitkub wallets. We would like to be clear that we are not affiliated in any way possible with this channel.

Our customers can follow Bitkub's Official accounts to receive news, updates, and events information from us through the following official channels:

Our one and only Bitkub Exchange official website is: https://www.bitkub.com


Contact numbers

We use the phone number 02-032-9555 only for outbound calls. However, for inbound calls, you can also reach us at 1518.


Official Facebook Pages

Official Instagram Account

Official Twitter Account

Official YouTube Channels

Official Telegram Account

Official Line

Connect with Bitkub LINE Connect @bitkubconnect or click here: https://line.me/R/ti/p/%40201jvomy

To receive educative and interesting information from Bitkub Academy, please connect @Bitkubacademy or click the link here: https://line.me/ti/g2/66S2OqZRBKHlX9Pe_qpu4w.

Email

We use the following email addresses only:

  • no-reply@bitkub.com
  • support@bitkub.com
  • support@info.bitkub.com
  • newsletter@bitkub.com
  • business@bitkub.com

 

Positive_Warning-10.png

We, Bitkub Online Co., Ltd. do not have any guidelines or policies to ask you to transfer or pay anything other than what is specified in our service agreement: https://www.bitkub.com/content/user-agreement.

 

SMS from Bitkub

If you request an SMS-OTP, you will receive a message from our system which will indicate a warning and inform you that we DO NOT ask for your OTP details. Please be careful of giving such information to prevent risks from scammers. The message from our system (requested via mobile application and website), sent from "Bitkub" looks like an example here:

"The SMS-OTP is 123456 (ABCD). Bitkub staff will never ask you for this OTP."

 

OTP_Sender_Name-01.png


Note: Whoever is behind this fraudulent activity deceiving our customers by creating/showing false statements and such action is found guilty will be punished with imprisonment not exceeding 3 years or a fine not exceeding 6,000 (six thousand) Baht or both.

Please be vigilant in providing your information as they will ask you to log in with your details via their phishing link. Please see the images for reference:

You can read more about Keeping Your Account Secure here.


scamfinal1.png

scamfinal2.pngscamfinal3.png

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article